- Does Block Party Amusements deliver in my area?
- What is your cancellation and refund policy?
- How do I reserve a rental date?
- How do I prepare for the rental equipment?
- What are your methods of payment?
- Do I need electricity?
- What is your Rain Policy?
How much space is needed for my moonbounce rental?
Space requirements depend on your moonbounce rental unit. However, the easiest way to determine the amount of space needed in your set-up area is to visualize two parked cars side-by-side.
Does Block Party Amusements deliver in my area?
We deliver in Northern and Southern Maryland, the District of Columbia , and Northern Virginia . You can also call us to check if we can deliver to your location.
How do I reserve a moonbounce rental date?
All reservations are made through our online reservation system. (However, if you are unable to place your reservation online, or would rather place your order over the telephone, you are always welcomed to call us.) Upon placing your order through our online reservation system (or by phone), a 50% deposit is required, we will then email you an invoice and rental agreement. Upon your review of the rental agreement, you must sign the agreement and fax or email it back to us. You are responsible for the deposit, remaining balance and reservation whether you return or do not return to us the signed rental agreement. The remaining balance is due 24 hours before the day of your event. The remaining balance due to Block Party Amusements will be processed from your credit card 24 hours before the day of your event. If you are using a different credit card as payment of the remaining balance, please contact our office with the new credit card information. If the remaining payment is not received by 4:00p.m. the day before your event, your rental equipment will not be delivered and NO REFUND WILL BE GIVEN, however, you will be allowed to reschedule for another date within the same rental season calendar year. If for any reason you cannot make payment of the remaining balance within this timeframe, please contact our office to make alternative arrangements.
What are your methods of payment?
We accept Visa, MasterCard, Discover and Debit card. Corporate and/or business checks are accepted from schools, church groups, nonprofit organization and corporations ONLY. There is a $35.00 fee for returned checks.
During periods of severe weather conditions (heavy rain or high winds), Block Party Amusements reserve the right to cancel your reservation. No refunds will be given, however, you are entitled to an alternate rain date, which must be reserved by the customer within the same rental season calender year. For the safety of yourself and your guests, and due to increased insurance requirements and regulations we are not allowed to set up in rain, high winds, lightening or situations where the local weather forecast a 40% or more chance of rain or worse. If conditions are not too severe, you will have the option of keeping, rescheduling or canceling your reservation. Please keep in mind, once the equipment arrive at the event, the deposit is not refundable.
What is your cancellation and refund policy?
You have up to 7 days before the day of your event to cancel your reservations for a full refund of your deposit. After the 7 days, the deposit is non-refundable. All funds paid through a credit or debit card are subject to a 6% processing fee. Payments made by check are fully refundable.
How do I prepare for the moonbounce rental equipment?
Have a set up area allotted for the moonbounce before we arrive. Please ensure there will be easy access to your set up area. The area should be cleared of all debris, tree branches, pet droppings, etc. There should also be 18’ or more of clear height space for all inflatables. We can set up your rental on grass, cement and asphalt. Slight slopes are not a problem, just as long as it doesn’t exceed more than 8’ over the distance of your rental equipment. We do not take our products up/down steps, hills or steep inclines to set up. If you rent an inflatable and our delivery team encounters one of these hazards which will impede or prevent set up we will set up in the next best location on the property as determined by our staff. In the event the entire location is unsuitable for set up we will cancel and NO REFUND WILL BE GIVEN, as it is the consumers responsibility to read and know these policies before placing an order. Units can not be set up on your neighbors property or public property without expressed written consent and a signature from the responsible party for that property.
What are your delivery hours and how long is my rental time
Every customer is given a delivery window timeframe for set-up and/or pick-up, regardless of the actual event start and end time. Your rental equipment will arrive to your location no later than 1/2 hour to 1 hour before the start of your event. If you need a specific delivery time, please notify us regarding your specific request, and we will try our best to accomodate you. Most equipment is rented for the duration of your event, however, the alloted time cannot exceed 5 hours for most equipment.
Yes, we need access to an electrical outlet. The outlet should not be no more than 100 ft. away from your set up area. The blower requires a dedicated 20 amp circuit. For your convenience, you may also rent a generator from us.
